What is digital transformation? Digital transformation is a business strategy initiative that incorporates digital technology across all areas of an organization. It evaluates and modernizes an organization’s processes, products, operations and technology stack to enable continual, rapid, customer-driven innovation.
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By incorporating advanced analytics, activity monitoring, and decision management capabilities, business process management suites are able to coordinate people, systems, and information and material to achieve business outcomes. As a result, they have been particularly helpful in accelerating digital transformation strategies.
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New York State’s Consumer Assistance Program is run by the non-profit Community Service Society of New York (CSS) under a contract with the State’s Department of Health. CSS operates a statewide network of 24 community-based non-profit organizations, known as Community Health Advocates (CHA). Staff can answer questions about health insurance regulations, rights, and responsibilities. They …